Shipping policy

Shipping & Delivery Policy

All orders are carefully packaged and dispatched via reliable courier services. While we strive for fast delivery, please note that occasional delays can occur. Below are all the details to help your order arrive smoothly and securely.

 

Order Processing

  • Standard orders (non-prescription): Processed and dispatched within 3 business days.

  • Prescription eyewear: Custom-made and carefully assembled in our optical lab — please allow 14 business days, up to 21 business days in rare cases.

Once your order is shipped, you'll receive an email with tracking details. Please allow up to 72 hours for the tracking link to become active. If you don’t see this email, check your spam or junk folders.

 

Order Tracking

Once your order ships, you’ll receive an email with tracking information. If the link doesn't activate within 72 hours, please reach out to our team.

 

Shipping Delays & Exceptions

Shipping delays may occur due to:

  • Incorrect or incomplete shipping addresses (please double-check your info)

  • Unexpected carrier disruptions or high-volume periods

  • Delays in payment authorization

We are not liable for delays beyond our control but are always ready to help. Reach out anytime for assistance.

 

Shipping Protection (Optional)

Want peace of mind? Add Shipping Protection at checkout to cover potential loss, theft, or damage during transit.

  • Must be selected at purchase — protection cannot be added afterward.

  • Claims are handled swiftly — replacements issued once verified.

 

Why You’ll Love Deadeye Delivery

  • Reliable fulfillment of luxury frames made with precision.

  • Transparent and easy-to-understand shipping options for every region.

  • Full tracking and support — because our frames deserve to arrive safe and sound.